Cancellation policy

Cancellation & Membership Policy

Classes

Full Refund: You may cancel anytime up until the class begins and receive a full refund.

Transfer Option: If you miss the class, you have up to 12 hours after the class has finished to transfer your booking to another available day or time.

No Refund/Transfer: If you do not cancel before the class starts, or request a transfer within 12 hours of the class ending, your payment will be forfeited.

Monthly Memberships

Minimum Term: All memberships begin with an initial 3-month contract.

Rolling Contract: After the initial 3 months, the membership automatically continues on a rolling 1-month basis.

Notice Period: A 1-month written notice submitted through the app is required to cancel a membership.

Freezing Memberships

Eligibility: Memberships may be frozen in exceptional circumstances such as serious injury (e.g. broken bones, torn ligaments, surgery, or other medical conditions that prevent training).

Process: Requests to freeze must be made in writing through the app and supported by reasonable evidence (e.g. doctor’s note if required).

Duration: Freeze periods are granted at the academy’s discretion and are intended for temporary recovery periods only.

Resuming Membership: Membership will automatically resume once the agreed freeze period ends, unless further arrangements are made.